Shipping Policy – Ridge Outfit
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Please note that during peak seasons or promotional periods, processing times may be slightly extended.
2. Shipping Times
Estimated delivery times vary depending on your location:
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Domestic Shipping: 5–10 business days
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International Shipping: 7–15 business days
Shipping times are estimates and are not guaranteed. Delays may occur due to carrier issues, customs processing, or unforeseen circumstances.
3. Shipping Rates
Shipping charges are calculated at checkout based on your delivery address and selected shipping method.
From time to time, Ridge Outfit may offer promotional free shipping.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear in the carrier’s system.
If you do not receive tracking information, please contact us at:
5. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer.
Ridge Outfit is not responsible for delays caused by customs authorities.
6. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
Ridge Outfit is not responsible for orders shipped to incorrectly provided addresses. If you notice an error in your shipping details, please contact us immediately at Support@ridgeoutfit.com. We cannot guarantee address changes once an order has been processed.
7. Lost, Stolen, or Damaged Packages
Ridge Outfit is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier.
If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged item and packaging so we can assist you.
8. Delivery Issues
If your package is significantly delayed or marked as delivered but not received, please contact the shipping carrier first. If additional support is needed, reach out to us at:
Ridge Outfit
Email: Support@ridgeoutfit.com